Terms

Proof of Age

By ordering from Express Cigs you acknowledge that you are over the age of 19 and can legally purchase tobacco products in your province. We reserve the right to ask for ID before fulfilling any order and reserve the right to cancel an order if ID cannot be provided. To find out your Provincial Tobacco Laws please click here. 

Delivery & Shipping

You can learn about our shipping policies here. While we take every step possible to ensure a timely deliver of your products we may sometimes experience a higher than expected volume. If there are any delays in your order we will coordinate with you directly to find a suitable resolution.

Payments

e-Transfer: Payments can be made via Interac e-Transfer. You will receive your custom payment instructions in your order confirmation email after checking out.  Please note the payment instructions and ensure you use the correct recipient name as any other variation will be rejected. If payment is not completed within 24 hours the order is automatically cancelled. 

Orders with limited quantity items are placed on hold for an hour before it is automatically cancelled. 

Email Communication

You agree that we may contact you time to time via email to for promotional or informational reasons. We will never sell or use your email address with any third party groups.

Zero Tolerance Policy

We encourage and foster inclusivity here at Express Cigs. We have a zero tolerance policy for any form of verbal abuse against our staff. Our team works around the clock to provide the best possible service. While mistakes can happen from time to time, we will work with you to the best of our abilities in finding a solution. Customers who violate this policy will be banned from our shop without exception. 

Questions?

If you have any questions or concerns please reach out to us at here.