FAQ
ORDERS & PAYMENT
To cancel an order, simply email us at: hello@expresscigs.com with your name, email, and order number and let us know that you would like to cancel. Your order cannot be cancelled once payment has been received.
Please be careful when entering your shipping address. Express Cigs wont be responsible for orders sent to an incorrect delivery address that was provided by the customer. If you did enter an incorrect address, email us immediately to let us know.
Our order confirmations are automated and sent out immediately after you place an order. Please check your spam/junk mail if you didn’t receive your order confirmation in your inbox. If you have not received an order confirmation after 4 hours, please email us.
Enter your tracking number in the track my order page and you will be able to see the latest updates on your order.
We are not able to offer refunds, returns, or exchanges. All sales are final. Please note, Express Cigs reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receiving their order. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process, send us an email.
Unfortunately, we are unable to process exchanges at this time.
Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. Please note you will need to provide multiple photos of the damaged products.
Please contact us within 48 hours of receiving your order, so that we can take care of this for you. When contacting us, provide your order number with your inquiry.
At the moment we only accept Interac e-Transfer. We are working on accepting credit card payments in the near future, and crypto payments
ACCOUNTS
No, you do not have to setup an account to place an order. You may checkout as a guest.
You can create an account by clicking here.
To reset your password, click here. you will then be prompted to enter the e-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. once you’ve done this, you can log in with your new password this page.
You can easily subscribe to emails by visiting any page on expresscigs.com and using the sign up form located in the footer at the bottom of the page. Should you want to cancel/unsubscribe, you can click unsubscribe by locating the “unsubscribe” link within your email.
Shipping
Currently, we offer standard shipping, and the price adjusts automatically based on quantity. Majority of our shipments are made with Canada post.
1-4 items in your cart: $25
5-24 items in cart: $50
25-49 items in cart: $75
50+ items in cart: $100
Unfortunately, we only ship within Canada. We will ship anywhere in Canada.
Contact
Please visit our contact page here.
We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours, however there may be delays over the weekend and during peak times.
