FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Ordering Cigarettes online in Canada with Express Cigs is very simple.
- Browse through our website
- Add desired products to cart, then proceed to checkout
- After checkout, follow the payment instructions in your confirmation email (CHECK SPAM/JUNK MAIL IF YOU DON’T RECEIVE THE EMAIL)Â
- Your order is now being processed and shipped 🙂
Our website is 100% legit. We offer affordable pricing on many different cigarettes because we want returning and satisfied customers. Furthermore, we have implemented a review system so that you can read other customers reviews on our product. This helps our customers make better buying choices, while also reinforcing their confidence that we hold ourself accountable and standby our products.
Just like purchasing cigarettes anywhere in Canada, you must be 19 or older to purchase cigarettes from Express Cigs.Â
We have a wide selection of products, and brands, including cigarettes, smokeless tobacco, shisha flavour, cigars, vapes, and more.Â
ORDERS & PAYMENT
To cancel an order, simply email us at: hello@expresscigs.com with your name, email, and order number and let us know that you would like to cancel. Your order cannot be cancelled once payment has been received.Â
Please be careful when entering your shipping address. Express Cigs wont be responsible for orders sent to an incorrect delivery address that was provided by the customer. If you did enter an incorrect address, email us immediately to let us know.
Our order confirmations are automated and sent out immediately after you place an order. Please check your spam/junk mail if you didn’t receive your order confirmation in your inbox. If you have not received an order confirmation after 4 hours, please email us.Â
Enter your tracking number in the track my order page and you will be able to see the latest updates on your order.Â
We are not able to offer refunds, returns, or exchanges. All sales are final. Please note, Express Cigs reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receiving their order. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process, send us an email.Â
Unfortunately, we are unable to process exchanges at this time.
Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. Please note you will need to provide multiple photos of the damaged products.
Please contact us within 48 hours of receiving your order, so that we can take care of this for you. When contacting us, provide your order number with your inquiry.
At the moment we only accept Interac e-Transfer. We are working on accepting credit card payments in the near future, and crypto payments
ACCOUNTS
No, you do not have to setup an account to place an order. You may checkout as a guest.Â
You can create an account by clicking here.
To reset your password, click here. you will then be prompted to enter the e-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. once you’ve done this, you can log in with your new password this page.
You can easily subscribe to emails by visiting any page on expresscigs.com and using the sign up form located in the footer at the bottom of the page. Should you want to cancel/unsubscribe, you can click unsubscribe by locating the “unsubscribe” link within your email.
Shipping
Currently, we offer standard shipping, and the price adjusts automatically based on quantity. Majority of our shipments are made with Canada post.
1-4 items in your cart: $25
5-24 items in cart: $50
25-49 items in cart: $75
50+ items in cart: $100
Unfortunately, we only ship within Canada. We will ship anywhere in Canada.Â
Once you place your order and your payment is received, we will begin to process your order for shipping immediately. We pride ourselves on offering Next Day Shipping to all our customers. We also offer Standard Shipping and Express Shipping Options.Â
We offer both Express Shipping and Standard Shipping. Express shipping will cost a more but will get to you faster, standard shipping will be more affordable, if you don’t mind the extra time it may take to arrive. Regardless, all orders are processed next day.Â
Contact
Please visit our contact page here.
We now have a live chat option, available from the hours of 9-5pm. You can click on the live chat button at the bottom right of your screen and send us a message. You will hear back quickly!
We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours, however there may be delays over the weekend and during peak times. For a quicker response time, chat with us via live chat by clicking on the live chat icon on the bottom right of your screen.
